This policy describes privacy practices regarding information collected from the City of Concord web site. It contains information about what data are collected and how that information is used. This policy may be updated periodically, so please check back from time to time.
Privacy of Email Lists and Public Records
The City maintains e-mail lists, but only of those individuals or organizations that have specifically opted to receive updates and other information from the City. These lists include members of the media and interested members of the general public who have specifically requested to be kept informed about City affairs. The City of Concord is governed by the North Carolina Public Records Laws. This means that the information Concord receives online might be disclosed to any person making a public records request (if you have questions about the North Carolina Public Records Laws, refer to N.C.G.S. § 132-1, et. seq.). Certain types of information (such as public enterprise billing information and the account numbers you use for electronic payment) are exempt from disclosure as public records. For purposes of determining whether information is a public record, information sent to the City through this web site is treated the same as information sent to us by mail or delivered to us in person. For example, the e-mail address you give the city is a public record, just like a return address on an envelope or letterhead.
Automatic Collection of Certain Information
No personally identifiable information is collected from visitors who simply browse this site or who download information from it. While our web servers maintain logs of user activity to help us manage the web site, information stored in these logs does not identify you personally. The logs store things such the domain name and IP address from which you access our site, the type of browser and operating system you used, the date and time you accessed our site, the pages visited and the address of the site that you linked to us from (if you linked to our web site from another web site).
We use this information to learn how many visitors we have, where they are coming from, which parts of our web site are of most interest to visitors, and other facts that will help us improve the web site and the services we offer.
If You Send Us Personal Information
Visitors who request services through this site may be required to furnish additional information in order for us to provide the service requested. The additional information collected will be no more specific than if the visitor were requesting the service by any other means, including by telephone or an in-person visit to a city facility. If you participate in a survey, send us an email or submit an online form, your email address and the other information you volunteered will be collected. We may share this information with other governmental agencies or organizations to provide the help you are requesting. We may also use that information to help assess user needs and analyze trends.
If you use this web site for electronic commerce, we may collect, process and disclose your name, address and payment information (if applicable) to the extent necessary to complete the online transaction and for record-keeping activities as billing, permits and licenses.
Length of Time Data Will Be Stored / How to Unsubscribe:
Unless you request that we delete any of the information you submitted when you registered for any electronic updates and/or newsletters we may offer, we may store such information indefinitely. You can "unsubscribe" to any newsletters, notices, schedules, etc., sent to you automatically by e-mail in one of the following ways:
You can unsubscribe by accessing www.concordnc.gov and in the "City Link Newsletter" enter your user name and email address and click the unsubscribe button. This unsubscribe feature can also be accessed on the "CityLink NewsLetter Archive" page.
Some information that you submit to us through this web site may be protected by encryption technology, whereas other information may not. Unless a particular web page on this site indicates that encryption technology is being used, you should not assume that information you submit through that web page will be secure. If you submit information to our server through a web page containing visible indicators of active encryption technology, we will take reasonable precautions to safeguard the confidentiality of such information. However, no web site can protect itself against all eventualities. The City will not be held liable for any injury caused by the disclosure of your information, whether by security breach, accident, inadvertence, or any other act resulting in disclosure.
No applications on this web site specifically solicit information from minors or seek to determine whether the visitor is a minor. Consequently, visitors should be aware that the collection of personal information requested from or volunteered by children online or by e-mail will be treated in the same manner as information given by an adult. Among other things, this means that it may become a public record and therefore may be subject to public access. We ask that parents guide their children when children are asked to provide personal information online. We ask that children get their parents' permission before providing any information to us.
While accessing our site, you may decline participation in any activity that asks for information (i.e. survey or e-mail). Your choice not to participate will in no way affect your ability to use any other feature on our site.